At this time, we are unable to provide an accurate repair estimate over the phone based solely on a diagnosis performed by another repair facility or an assessment made by the vehicle owner. Since neither you nor the vehicle have previously been to our facility, our policy requires us to inspect the vehicle ourselves before providing an estimate. This allows us to verify the vehicle's actual condition, confirm the reported concerns, and determine whether any previous repairs or existing issues could affect the requested work. Additionally, we must obtain the necessary vehicle information to ensure that the correct replacement parts are identified. As we discussed during our phone conversation, there are multiple parts listed for your particular truck. You were unable to identify which specific part the vehicle required, so it would be unreasonable to expect us to determine the correct part without first inspecting the vehicle and verifying the necessary information. These procedures are standard business practices at ME Auto Repair. We will not provide estimates based on assumptions or another facility's diagnosis without first verifying the information ourselves. This policy exists to protect both our customers and our business by ensuring that estimates are accurate and that the correct repairs and parts are identified before work is authorized. We clearly explained this policy during our phone conversation. Unfortunately, your decision to leave a negative review because we would not provide an estimate under conditions that fall outside our established procedures is disappointing. Furthermore, based on the interaction we have had and your response to our clearly communicated policies, we do not believe that ME Auto Repair is the right repair facility for you. We expect mutual respect and professionalism in our dealings with customers, just as we strive to provide that same level of professionalism in return. ME Auto Repair reserves the right to decline service when we determine that a business relationship is not a good fit. We will not compromise our established procedures, professional standards, or business policies to accommodate demands that fall outside those standards. Thank you, ME Auto Repair

Kaara, thank you for your continued trust! We’re thrilled Mark and the team provide clear, honest guidance and professional service that gives you peace of mind. We truly appreciate your kind words and look forward to caring for your vehicle again at ME Automotive.

Good morning, RedWingFan1991, We sincerely apologize for your experience and any inconvenience this may have caused. We take feedback like yours very seriously, and we would appreciate the opportunity to learn more about what happened and make things right. Please give us a call at 512-523-8387 so we can personally address your concerns and work toward a resolution. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to turn your experience around. We look forward to speaking with you.

Marli, thank you for the wonderful review! We’re thrilled you appreciated the care, quality work, and friendly service for your Chevy Cruze. We’ll be sure to share your kind words with Johnathan. We truly appreciate your recommendations and look forward to seeing you again at ME Automotive!

Katie, thank you for updating your review and for your kind words. We’re grateful for your understanding and glad Mark and the team could support you promptly. We truly appreciate your trust in ME Automotive and your recommendation!

Thank you for your kind words, Melissa! It's great to hear that you've had consistently positive experiences with us. We pride ourselves on providing honest and knowledgeable service to all our customers. Your referrals are greatly appreciated, and we look forward to continue serving you and your loved ones at ME Automotive.

Anna, thank you for your wonderful review and loyal support over the years! We’re thrilled you value our team’s professionalism, clear communication, quality workmanship, and attention to detail. We truly appreciate your recommendations and look forward to seeing you again at ME Automotive!

Thank you so much for the kind words, Amy! We are thrilled to hear that you had such a fantastic experience with us here at ME Automotive. Our team takes pride in providing top-notch customer service, so we are happy to know that we exceeded your expectations. We look forward to serving you again in the future!

Chuck, thank you for this stellar review! We're thrilled you loved your experience with us as providing exceptional service is always our top priority. We'll be sure to pass along your kind words to Mark and the rest of the team. Give us a call if you need anything!

Thank you Esme Maya for the outstanding five-star rating!