KYLE Auto Repair
I wish they had more appointments available instead of having to schedule multiple days In advance. The last time I was there I went in for an oil change/inspection and left with a check engine light. I took it back immediately and they were able to run diagnostics and clear the code, but their initial response to my issue was poor. "They don't cover coincidence if the light doesn't turn off..." They basically were blaming me for likely not clearing the codes after the inspection. The location in Buda is a better spot and worth the extra 15 minute drive. Don't spend your money on Kyle.
Thank you for your feedback, John. We're genuinely sorry to hear about your experience. We aim to always provide honest and thorough service, and we understand how frustrating it can be to deal with unexpected issues, especially after an oil change and inspection. It’s concerning to hear that you felt your concerns weren’t addressed properly, and we apologize if the response was not as helpful as it should have been. Our goal is always to be transparent and supportive, so we’ll take this into consideration for future customer interactions. We understand if you choose to visit the Buda location moving forward, but if there’s anything we can do to make things right or to improve your experience, please don't hesitate to reach out. We value your business and feedback and hope you’ll give us another chance in the future. Jonathan Ponce- 512-523-8387 (Operations Manager)
- KYLE Auto Repair